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Training and Education

Access the training, plan information and enrollment resources you need to assist consumers.

Plans and Training

Refresh your knowledge of Covered California plans and find the training courses and tools you can use to help people enroll.

Plan Documents and Benefits

View the health benefit tables (PDF) for Covered California individual and family plans. Plan booklets, formularies and provider directories are available on each plan's website, listed on Insurance Company Contacts.

Plan Contact Information

Questions about premium bills, payment due dates and costs associated with doctor visits or other services should be directed to the health, dental or and vision insurance company. Company representatives can also answer questions about doctor and hospital networks and can help people choose a provider.
The phone numbers and websites of the insurance companies working with Covered California are listed on Insurance Company Contacts.

Learning Management System (LMS)

Visit Covered California’s Learning Management System at any time to review certification courses as a refresher on these topics:

  • Introduction to the Affordable Care Act
  • Introduction to Health Insurance
  • Covered California for Small Business
  • Eligibility for Individuals and Families
  • Plan Option
  • Privacy, Security and Compliance
  • CalHEERS

Enrollment Partner Tool Kit

Access the Enrollment Partner Tool Kit, which includes important information and resources needed to handle a variety of scenarios and quickly identify a consumer's needs. The following tool kits are found within it:

  • Special Enrollment
  • Covered California Health and Dental Plans
  • Webinars and Briefings
  • Subsidy-Eligible Maps
  • Storefront
  • Small Business

Online Application (CalHEERS) Login

Go to Covered California’s online application (CalHEERS) sign-in page.

Policies and Responsibilities

Understand the rules for handling consumer applications and protecting personal information.

Delegation and Delegation Change Request Policy

Consumers can delegate their application (PDF) to assist them with the entire application process, including filling out the application, submitting the application, making changes to cases, terminating cases, renewing plans, selecting a plan and more.

Privacy and Security

Personally Identifiable Information (PII) must remain secure and confidential in accordance with Covered California's security and privacy policies, including all applicable laws and regulations. It is the responsibility of certified partners to ensure that they handle this information appropriately. Remember that emails with consumer PII must be encrypted or secured.

Resources for Your Role

Most training and resources are shared. The items below are specific to your certification type.

For Enrollment Partners (Resources and requirements specific to Certified Enrollment Counselors and Plan-Based Enrollers.)

For Agents (Resources specific to licensed insurance agents.)